---
title: I never received the eSurvey Self Inspection link, what should I do?
description: Learn how to access your self-inspection link if you have not received it yet.
---

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# I never received the eSurvey Self Inspection link, what should I do?

**When you will receive the initial self-inspection eSurvey link depends:**

- If you already own the property and are currently living in the home, you will receive your self-inspection information immediately after signing your new policy.
- If you are buying a new home and have not yet closed on the property, we will wait to send your self-inspection information until the Effective Date of your new policy.

**Check your email:**

The email may have gone to your primary inbox or your spam/junk folder. Try searching your email for "eSurvey".

Your self-inspection email will come from eSurvey with the subject: “Home Inspection Made Easy.”

If you do not complete the self-inspection right away, you may get up to two additional reminder emails with the subjects:

- “REMINDER: Complete your home inspection eSurvey today”
- “There's still time; finish your home inspection eSurvey today”

**Check your portal:**

If you are within the inspection 7 day window, you will see the link to your self inspection survey in your customer portal. You can access your portal via desktop, tablet, or cell phone.

- Log in at [kin.com](https://www.kin.com/?hsLang=en)
- Find your policy and click on Documents
- You should see a card for "Complete self-inspection" with a "Get Started" button
- Click "Get Started" to go to your eSurvey

 

**Still can't find it?** We may be able to send you a new link to complete a self inspection. Contact our support team via Chat, email at [support@kin.com](mailto:support@kin.com), or call [855-216-7674](tel:855-216-7674).

For more details about completing a self-inspection, check out our [FAQ page](https://www.kin.com/faq/what-to-look-for-when-doing-a-home-inspection?hsLang=en).

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