Auto Policies:
If you’re an Auto Insurance customer, you may call us at 866-204-2219. The ability to file an Auto claim online will be coming soon.
- Call Kin's Auto claims line: 866-204-2219
- Have your policy information ready, like policy number
- Be prepared to describe:
- Date and time of incident
- Location
- Description of what happened
Home Policies:
The easiest way to file a Home claim is through the Customer Portal. If you’re a Home Insurance customer, you may also start a claim at claims.kin.com/start using the address on your policy.
1. Go to kin.com/ and click Log in.
2. Click the Start a Claim button on your Home policy.
3. Select the appropriate button for the type of claims you’re reporting:
- Damage/loss to your property
- Damage/loss to someone else’s property
- Injury to someone else
Then click continue
4. Selecting “Damage/loss to your property” and clicking continue initiates the first notice of loss (FNOL). This electronic version, our eFNOL, presents a series of questions that walks you through the process of filing your claim.
5. Enter the date of your loss and click Continue.
6. Provide your contact information and click Continue.
7. Tell us if a weather event or a non-weather event caused your loss.
8. Clicking Continue causes one of two screens to appear. Both list specific options to choose from depending on which type of event caused your loss.
Weather event options:
Non-weather events options:
On either screen, select one event that caused your loss and click continue. If multiple factors were involved, please select the event that first led to your loss and click Continue.
9. For some events, you may have to answer another question about the main cause.
Say your loss was caused by a leaky pipe, so you choose “Plumbing/Pipe Leak” as the cause of your loss. The next screen (shown below) asks an additional question to determine the main cause of the damages.
Select the appropriate response and click Continue to move forward.
10. Tell us what type of damage you experienced. In this case, be sure to scroll through the entire page and select all that apply in each section.
After you’ve identified all the types of damage you have, click Continue.
11. Tell us if your home is uninhabitable. If it is, we’ll need to know what makes your home unlivable.
12. Let us know if you need emergency mitigation services. If you do, tell us what type of service you need and if you’d like us to send a vendor to your home for you to consider hiring. Then click Continue.
13. Give us the details of what happened in your own words. Be as thorough and accurate as possible, and then click Continue.
14. Upload images of your damage by:
- Clicking on Choose File.
- Selecting images from your file manager.
Note: No worries if you don’t have photos at the moment you’re filing your claim. You can click Skip for now to continue the claims process and provide photos later.
15. Take a moment to review your claim information. If you need to make changes, find the Edit link in the section that needs editing. The system will return to that section so you can make the changes. When you’re finished editing, click the Next button.
16. The final step is to confirm your intent to file a claim. Checking the boxes on this page tells us:
- The information you provided is true.
- You understand that the cost of repairs and/or emergency mitigation services started before we’ve determined if coverage applies may not be paid for or reimbursed.
- You’ve read the Fraud Warning for your location.
Once you’ve checked the boxes, you can click the Finish & Submit Claim button.
17. This screen appears to let you know we’ve received your claim and a Claims Specialist will contact you soon.
Not sure if you should be filing a claim? We’ve got an answer for you! Check out our Help Center article When should I file a claim?
If you have questions about a claim you have already reported to Kin, please reach out to your adjuster directly for the fastest response or you may Submit a Claims Support Request.