---
title: I'm having technical issues with the portal - what should I do?
description: Troubleshoot help for customer portal issues like logging in or making a payment.
---

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2. [General Questions & Support](https://www.support.kin.com/help-center/general-questions-support?hsLang=en)

# I'm having technical issues with the portal - what should I do?

## If you're experiencing technical difficulties with the customer portal, there are a few troubleshooting steps you can try.

#### **Common issues and solutions:**

**Can't log in:**

- Ensure you're using the email address affiliated with your policy
- Double-check your email and password for typos
- Ensure caps lock is off
- Use "Forgot your password?" to reset, for help see [How Do I Reset My Password?](https://241969953.hs-sites-na2.com/help-center/how-do-i-reset-my-password?hsLang=en)

**Not receiving OTP code:**

- Check spam/junk folder
- Wait 1-2 minutes for delivery
- Click "Resend Passcode" after 30 seconds
- Try alternate delivery method (text vs. email)
- For more help, see [What is the One-Time Password (OTP) and how does it work?](https://241969953.hs-sites-na2.com/help-center/what-is-the-one-time-password-otp-and-how-does-it-work?hsLang=en)

**Payment won't process:**

- Card information is entered correctly
- Card hasn't expired
- Billing zip code matches your card
- Contact your bank if card is being declined

 

**Something else?** Contact us via chat or call us at [855-216-7674](tel:855-216-7674).

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