---
title: What happens if my payment is declined, rejected, or fails?
description: Fix declinced/rejected/failed payments quickly to prevent cancellation. Learn how to update your card, and how to make payment after a failed payment.
---

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1. [Kin Help Center](https://www.support.kin.com/help-center?hsLang=en)
2. [Payments & Billing](https://www.support.kin.com/help-center/payments-billing?hsLang=en)

# What happens if my payment is declined, rejected, or fails?

## If your payment isn't processed, you'll need to take action quickly to prevent your policy from being cancelled.

#### **What happens when a payment is declined/rejected/fails:**

- You'll receive an email notification that your payment failed
- Your customer portal will have warning text about the failed payment
- Your policy status may change to Pending Cancellation

#### **Take action to prevent cancellation:**

1. Log into your portal at [Kin.com](https://www.kin.com/?hsLang=en)
2. View your pending cancellation notice in the Documents tab to find when your policy will cancel
3. Make a payment on your Payments tab before that date, 
     1. For the step-by-step process, see the article [How Do I Make a Payment Online?](https://241969953.hs-sites-na2.com/help-center/how-do-i-make-a-payment-online?hsLang=en)

 

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